As the title says, I am moving to a location with Spectrum internet. Honestly in my mind Spectrum has a poor reputation. Either way I do frequent off site backups of my personal data as well as remotely connect to my current home network when I travel. I run a server but nothing to demanding.
Does anyone know the cost difference between a home and business connection? Would I get a static IP address with a business account? Will Spectrum be pissed about my VPN and remote access?
my friend ended up getting a business account with them mainly for their SLA. the whole working from home thing made his internet super important and since it took them almost forever to ever respond to anything he got tired and signed up for business. not sure about the static IP or VPN thing though.
if you don’t need like 99% uptime or like 2-4hr response time to stuff then why bother. . but that’s just my two cents.
Pricing varies a lot depending on the service area so you need to check with address for current offers. I have had both a business and residential account with them at the same address for years with no problems running my VPN servers and clients. Static IP’s on the business account have an additional cost they don’t offer them on the residential. I use a dynamic dns service and a bash script so I can connect remotely. In four years the IP on my residential account changed twice. The problem with both accounts is the low upload speeds. Fiber became available so I got rid of the residential account.
Customer support and service are better the business account.
I have Spectrum Business currently with a Static IP.
They charge extra for the Static iirc, it is $15 or something close to that, my wife’s employer pays the bill so I do not remember exactly.
They do not care about VPNs nor Remote Access on Business and they may not even care on Residential (that I do not know), we have an off-site backup that runs daily and also no complains from Spectrum.
The customer support does seem better than Residential, but that maybe subjective, the worst part is the somewhat upload speeds, but for my wife’s needs it is enough.
At the end of the day, we have been happy with Spectrum Business, we would prefer Fiber but until that happens, we will stick with Spectrum Business.
my friend ended up getting a business account with them mainly for their SLA.
Do you have a link to their SLA? I could’ve sworn they had one when I signed up for business service five years ago, but now that it’s gone to shit (losing service for several hours while working multiple times a week) and they’re refusing to credit me for outages I of course can’t find the service level agreement.
Just heard many “poor customer service” and “spotty/slow connection” stories. Certainly many of these are biased as folks that have everything working aren’t very vocal.
Also their website does a real good job of hiding “upload speed”. That seems shady. My sister fell for the Gigabit service only to find out after instal it was not synchronous. She gets Gig down, but about 80mbs up.
This is the I fo my post hoped to capture. Thanks for your time in posting. I am coming from ATT fiber and had Gigabit both ways. The only reason I went with Gig was no data caps (my off site backups). Did you get more than one public IP with the basic business account? So the main difference is the SLA and support team? Do you have any experience with the LTE backup option?
yea, there’s always selection bias. and as with any cable company, most people have a good experience, while some have a frustrating experience. somewhat depends on where you live (i.e. who the legacy cable system was before Charter bought them).
FWIW i’m a Spectrum customer, as are most of my friends and family. everyone is a happy customer.
Only one IP on the base plan you can upgrade for more. I have not used their LTE back up option. The 200 plan only has 10 Mbps up, 400 has 20 Mbps and the Gig plan has 35 Mbps. I don’t know what the 600 business plan has but would be surprised if it’s more than 35 Mbps. I saw some comments in this sub where they are experimenting with faster uploads. I have only had to use the support a few times and it was fantastic. The wall wart for my modem died and they had tech there with a replacement in less than two hours.
I was fine with 400 Mbps download but the 20 Mbps was terrible when doing backups or sending large files.
I think we are paying, but I don’t get the bill, so I am not 100% sure either $180 a month for 600/35 and a phone which we don’t use (not even plugged in), but it was the only way according to sales not to pay even more.
Also, the fact that this original post is getting down voted, tells me Spectrum has something to hide. This was an honest question…no need to down vote.