My wife recently started a new job and needs to connect to a VPN while working from home. The IT guy setup the VPN on her PC, and she has no issues connecting at the office and from the local starbucks, but we cannot get it to connect while she’s home connected to our local network (eero 6 pro)
The VPN is setup using the PPTP protocol.
Here’s a screenshot of the error: https://imgur.com/YjgccLI
I work in IT myself (though not in networking) and I’m at my wits end trying to figure out the issue.
Does anyone see something I might be missing?
Can you ask her company IT if they have your IP blocked by chance?
Does your LAN ip space conflict with the VPN ip space? I.e. both using 192.168.x or 10.x? I had to change my home network to 172.16.x because of conflicts.
Does it try establishing the connection at all? As in, does it attempt to actually connect, or does it immediately fail? Reason I’m asking is sometimes (and it is incredibly rare) home network addressing can overlap with corporate network addressing causing an issue. My recommendation is to have your wife connect via hotspot, and then check the IP via command line and an ‘ipconfig /all’. If you notice similarities in the VPN adapter compared to Ethernet/WiFi, try changing the network settings on your eero to a different subnet range.
Here is where you would make the adjustment on your eero.
Have you connect your wife’s laptop to your network without vpn on?
Something the laptop has problems connecting to certain network. If you can’t connect to your network then do a forget your network on the laptop then try to reconnect it again
I have an issue with my work VPN where it won’t connect to my main network. However, when I connect to my Guest network it works just fine. I can’t explain why, but give that a shot.
Is your wife’s computer wireless or wired?
Did you ever get this issue resolved?
I’m hitting an issue with my eero 6 Pro where my work VPN continues to drop the connection. I can connect to the VPN fine but when any sort of traffic is applied → Zoom call, logging into remote system, etc. the connection begins to drop out and on repeatedly. Pretty frustrating. The odd thing is this was working great until my work laptop was recently upgraded and Windows 11 was put on. My previous system with Windows 10 worked flawlessly.
They may also be blocking DNS queries from AWS address space, which is what ZScaler runs on.
I’ll ask, but it’s a small company and “company IT” is one person who helps with their office tech on the side.
Great suggestion, unfortunately there doesn’t look to be a conflict between our LAN and the VPN IP address space.
You may want to change your subnet to a /24 (255.255.255.0).
The way you have it your subnet has room for over 65 thousand IPs.
It attempts to connect for about a minute before it fails and shows the same error message. I followed your suggestion and moved our network over to a new subnet range, but we’re still getting the same error when trying to connect.
The laptop can connect to our network fine, the issue is that she can’t turn on the VPN while on our network. She can connect to the VPN from other networks (the office, starbucks, etc.)
Appreciate the suggestion, but we still get the same error on the guest network as well.
It’s wireless, but I’ve had the same issue hardwired into the router as well.
Zscalar is no longer used.
That’s not actually my network. I left mine on automatic. That’s just the default when you select manual.
At least you tried that and it rules it out. You may want to reach out to your support and see if their info sec is blocking your home public IP from connecting. That’s a complete possibility. You can also just pick up a cheap router, connect it, and see if it works on that. At least you’ll be able to determine if it is eero.
