Hey team
So my wife and I bought a house recently where a 4th Gen smart lock was installed. We are not in the United States or Canada.
The previous owner of the house reset the lock and left all of the information to set it up on our devices.
This is where our problems started. I tried to get the iPhone app, but the app is not available outside the USA or Canada. I’m not sure if this is a new thing, the previous owners didn’t have any issues.
I thought maybe I could use the Yale app, downloaded it and it seemed to find my device from a SN search but when I get to the final stage I get an error message and it does not finalise. I get this useful error message registration_failed_description
Has anyone come across this before? There was no real useful information on the Google so was hoping someone on here had a solution!
I have the similar issue that I can’t add a WiFi Bridge to my exisiting wifi smart lock in August App. I am on iOS, I tried to download all the Yale app from the apl store, not anyone of them work. I switch my VPN to USA and added,the lock back to the August app again, and still workjng now, but not the wifi bridge. I find the Yale and August is totally not helpful to their customers. I feel like abandoned.
By the way, the same experience happened when I was using Friday lock. They happend to have the server down for sometimes without any notice. Eventually, they have designed a new lock and the old lock wi not work anymkre. The solutikn is a discountes price for buying their new lock. Crazy!
I installed app and tried set up but the app is not able to discover my lock. when in touch with august support they said its because of restricted region. anyone can help please?
I just saved my august smart lock 3rd generation + iphone. Even though I knew I need VPN to workaround the region limitation, I still spent 2 hours to fix it because of the stupid backend issue.
- Iphone + US vpn
- In August app setup page, Do NOT enter SN, need to use “product selector” to choose august->your locker.
- Then setup bridge, and it works.
This is really stupid because I entered SN and it was able to identify my product model. But it was not able to setup successfully. You need to select “autust product” by product selector. I think it is different between august ASL-3B and yale’s ASL-3B from backend’s view.
If anyone is looking here from the UK for a solution - I used a VPN and was able to set up the lock using the August app, Yale Home app did not work for me because it does not have the August Smart locks as a product.
Just came across the same problem in Australia. Moved homes and unable to reset either the smart lock or wifi bridge. These locks and the app are no longer supported outside the US and once you reset there is no way to add either device to your phone outside the US. There old app says to ring local support. I rang Yale and they said bad luck - not supported and advised me to buy one of their new products.
SOLUTION: Download a VPN app - some offer free trial periods. I did and connected via the VPN and went through the US. All good. Works like old and I had full functionality to add both devices. I will end the free trial period.
Can you use a vpn to connect to somewhere in the US?
Maybe use a smartDNS and download from the US site?
did you solve the problem? I have same issues with lock outside USA and Canada. August APP does not allow configuration outside those countries.
u/bigfirestarter same issue here, did you ever find a solution?
Same problem for me in Sweden
Same here In Brazil. And adding through the Yale app was not possible. Does anyone in the same stage?
The refuse to give the money back or to provide any help and i have 7 locks on a drawer now. Worth more than 2000 usd
I had a similar problem here in Brazil with my august lock. Once I was outside US-Canada it becomes impossible to configure the device as new, but I find a solution! I used a VPN (connected in US) on my iPhone so I could configure the device as new and all works very well.
Did you work this out? I used a vpn on my phone to pretend I was in the US. then setup the device. That worked even though August did not recommend this, but also didn’t have an answer for how to set it up.
Excelent! I used a VPN and It solved the setting up limitation. Thank tou!
I am trying to add a new Yale keypad but August app don’t allow user to add new device outside USA/Canada. VPN solve this issue, I install TunnelBear on iPhone, this VPN is free to use if transaction is less than 2Gb.
i only get a server error during setup. did this occur for you?