I had to reset my August device and used the same solution here and it worked for me: Use VPN on my iPhone, connect to US, and configure the device as per usual. I am based in New Zealand. Note: the problem whereby a new device no longer works outside US/Canada is a “new” problem. It worked perfectly a few years ago when I started using August without having to use VPN.
Apparently new devices No longer works outside US &
Canada
But why should customers have to navigate a VPN to circumvent a product that used to work.
Currently have one august lock (with bridge) at Airbnb property in Jamaica…
Swore by it and was an ambassador.
Notice months ago I could not open the door for guests remotely unless they had the app, a data connection. Connected to the lock via Bluetooth and was standing at the door - crazy
Thought something changed in my network.
Recently bought another and took it to Jamaica for setup. Decide to troubleshoot my network, only to discover that August/Yale won’t let new devices get setup outside North America. Brought it back states side and shipped it back at Amazon’s cost.
Tech support wrote to say the even existing devices won’t work via WiFi outside North America too.
That’s sucks! Customers all over the world got stiffed.
I have setup up a few google nest X… they work.
I’m looking another option of a vendor I can TRUST and a lock that I can use a key when the network is down or the battery suddenly dies.
Any suggestions folks?
Unfortunately, it didn’t work for me. The App tells that it is not in the US or Canada.
No. My process:
- uninstall august home from the play store,
- download and install august from apk pure,
- login with my account to august home 23.13,
- configure new doorbell and lock from august home 20.13,
- uninstall august home 20.13 and install again from playstore.
- The lock and doorbell are now in my account.
If you have any problem please share screenshots from your process
I’m having the same issue with setting up a new August WiFi 4th Gen smart lock outside US/Canada (I’m in Iceland).
After you VPN to the US for the setup, do you also have to register your August account in the US/Canada region, or is it enough to just be VPN-ed to US for this to work?
Also, do you need to stay VPN-ed to the US after setup whenever you want to interact with the lock, or do you just need to be VPN-ed during setup?
Really dumb, a pity persons can’t sue them. I have 3 of their locks
Still working down here in Australia. I used TunnelBear free to vpn to the USA then started the August app. After the initial setup a vpn doesn’t seem to be required.
hey,
thanks for the swift reply.
i can begin setting up the device, search for it, but upon adding it to a house and naming it pressing continue prompts a “server error”.
there are pictures of the app and what it says.
do mean 20.13 or 23.13? because you mentioned both?
Also APK pure seems to only go bac as far as 22.13
Your step by step is great! I did it, using the 22.13 release on an android device, after that, I installed the august app on my iPhone and it’s been working well. Thanks a lot!
Oldest on APK Pure is 23.14 now. Works flawless.
Leaving this version installed.
Just need the VPN for the setup. After that, you can stop the VPN.
Turning the GPS location permissions off made the app to start working. However, the connect bridge doesn’t seem to be able to find the lock over Bluetooth.
The lock itself is working with Bluetooth.
Do you have a Yale lock? it uses another app, the yale home app https://play.google.com/store/apps/details?id=com.assaabloy.yale&hl=en\_US
23.13, from august 6 https://apkpure.com/august-home/com.august.luna/download/23.13.0
Update, it worked for me, I used the oldest available version on APK pure, some 2022 version
I can confirm this too - from Singapore and managed to install the 22.13 on Android, performed the initial setup, and subsequently transitioned to iPhone and to the actual owner who’s on iPhone.
That sounds like maybe an issue with distance, obstacles or interference between the the bridge and lock. Are they far apart?
yeah, it’s a yale linus lock.
the yale app is just a reskin of august made for the EU, i’m aware.
i’m trying to set up automations using IFTTT and it doesn’t support the yale app, only august. hence why i’m trying to register the lock to the august app. they’ve just made it difficult due to region limits.
Thanks 22.13 did work for me t hats the oldest version available on apk pure