Wanted to quickly mention this here. Ivacy has been mentioned before in this sub as a good VPN because it allows for static IPs and Port Forwarding. Yes, Ivacy does advertise these two features, however currently PW is broken. Anyone who used Ivacy before should be unaffected, but new members will be unable to PW, and thus unable to get their hotspot out of relayed. This is an issue that Ivacy is aware of, however after talking with their support for almost a week now they have no idea what the cause of the problem is or when there will be a fix. Everyone looking for a VPN should look elsewhere.
This is a general reminder for everyone and this will be posted on every post. Your 12 words are basically gold and they should never be shared, typed in to any website, or given to any person for any reason. No one from “Helium” or any other company will reach out to you to verify your account, wallet, or anything similar. If someone says your hotspot, wallet, or other type of account has been hacked, it is a scam! Always operate in a zero-trust manner with cryptocurrency and assume everyone will scam you no matter what.
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Heliumhelper.com. ive had no issues what soever. The send a preconfigured ($149) preconfigured. Staight plug n play
I had the same problem. They still advertise static IP and port forwarding, they promised static IP and port forwarding, and when I bought it nothing worked.
Tier 1 support tried telling me it was my equipment problem. Then I needed a different router as my brand wasn’t supported. When I pointed out my router specifically had a page on how to set it up, and brand was irrelevant as it was running a protocol they claimed to support, I wound up EVENTUALLY getting to a tech support person who admitted to me that they do not currently support either service since middle of last year and were in the process of shutting down the last couple of servers they did have running for existing customers.
They have not updated their advertising, the front page still offers it and will happily take your money for both services, but the service -IS NOT- still being supported.
Also, when I asked for a refund on their full 100% no questions asked refund policy they so heavily advertise, they refused and instead offered a free six month extension. Of the service they don’t offer anymore. No shit.
Eventually, whether it was the wire fraud complaint and forced chargeback on the CC, or the bad reviews I left on a few sites that they quickly had to pay to have purged, they contacted me and said my refund had been posted to my account and I no longer needed to continue a chargeback.
IOW, stay as far away from this company as you can, they are NOT who they were a couple years ago.
as european user (heliumhelper available only in USA) i’m looking at pure VPN (fix IP+port fwd) anyone tried it?
Any other VPN service you would recommend?
How did you end up actually requesting the refund? Just through their ticket system, or did you email them?
Did you find any solution that worked? I’m in Canada, can’t use heliumhelper, either.
Sorry, don’t know. Had a buddy set me up a VPN server on one of his boxes and use a few of his block of IP’s. Pain in the ass I know, but I don’t know of any commercial VPN’s that allow it anymore.
I am sort of his test case, he may offer it as a custom service specifically to Helium owners as no one else allows it currently AFAIK.
I did both. They have a specific email you have to make the request through per their policy, so I made sure that I did that in concert with going through the ticket. Just to cover all bases. No matter how many times I told them I did not want an extension of service, just a refund, its all they offered for several go rounds until I started the chargeback. Then a refund was offered pretty fast.