Hello guys! I have a Xiaomi Tv Box s 4K, it works perfectly with wifi but as soon as i switched to an ethernet cable it messed everything up. I use a Ugreen Ethernet adapter that give me a much faster speed but the vpn keeps disconnecting.
I have tried all the features, packets on/off, all the protocols, on/off kill switch but it keeps disconnecting. An employee of Surfshark made me change the Router to ipv4, i removed ipv6 but i still have the same problems. Can anyone please help???
Hey! This issue certainly requires further investigation, therefore not much more can be suggested without taking a closer look. If you’ve only communicated with our customer support team regarding disabling IPv6, please let them know that this did not help, and they will be able to troubleshoot the issue further.
4 different advisors were not able to help me…i will be making a youtube video about this because i do not want my followers to make the same mistake as me. Still trying to fix this shi… 6466252 is my reference nr.