Sounds like you’re not sorry at all for breaking their rules, which is fair you didn’t know about them at first, but even now you don’t accept them and just want them to make an exception for you because you decided to be nicer to them in your emails. I don’t think you’ll get much sympathy here. It’s like getting caught having drugs on you, asking for not only just a slap on the wrist but also asking for your drugs back. Bruh
Why did you compare an account to drug? Those 2 things don’t even have anything in common. What I wanted has always been the account only, not as a bonus after having the IP unbanned.
They made rules for their game. It’s in their rights to not want people to make hundreds of accounts to reroll. If their rules are unpopular enough, people won’t play and their game will fall, so it’s all fair. I sympathize that you didn’t know the rules because no one reads the EULA, and if after you knew it was against the rules to reroll that many times, you admitted fault and asked for your IP to be unbanned so you can start over and play the game, I would be all for you getting that second chance. But it sounds like you don’t accept their rules and they should make an exception for you. I don’t know why you thought that was reasonable.
Actually, these are what I found in the EULA:
"This EULA entitles you to install as many copies of the Software as you want, and use the Software for any lawful purpose consistent with this EULA.
You may not sell, resell, rent, lease or exchange the Software for anything of value."
So, if I understand them correctly, they allow you to have many accounts, as long as you don’t sell, resell, rent, lease or exchange for anything of value.
As for the “no reroll using macro”, I have yet to find any rule that back up said claim. If you can find it for me, please do.
In conclusion, the only reason for the ban that I could think of, is that the system marked my account as potential product for selling. So, I decided to sent them the email to clarify that I did not intend to do anything that violates the rules, and promised to never do it again to avoid triggering the auto ban.
Well good luck. If they are okay with that as long as you’re not reselling, then they should give you your account back. It’s not uncommon for private companies to make up whatever rule on the fly though, and it’s legal for them to do so because they’re a private company, as long as they’re not breaking some bigger law like some gacha laws regarding transparency of rates in Japan.
Installation of software isn’t the same as multiple accounts. The piece you quoted has nothing to do with re-rolling or multiple accounts.
Thanks for understanding.
Then what kind of “software” are they refering to? And if that’s not related to multiple accounts, then where’s the rule that limit the rerolling attempt using macro/sync operation?
The software is the game itself, not the accounts or any outside software you might be using with it. They’re essentially saying there’s no limit to the amount of devices you can have the game on or how many times you install or reinstall it.
Honestly, you rerolled for days using a macro. That’s not normal rerolling, has always been risky with gacha games, and I’m not surprised you got flagged. But in the end that doesn’t really matter. If you’ve read the EULA, then you read the part about them not being liable for your inability to use the software. So you can’t force them to unban you. (I mean, I guess you could try taking them to court, but that would be expensive and you’d probably lose.)
I’m confused, what’s the point having the game installed on multiple devices if not owning multiple accounts? And my inability to use the software was because they banned me, for some reason not listed in the EULA. Therefore, what allowed them to do what they did?
So that people can play on their tablets at home and on phones when they’re out? Or so that they can reinstall on a newer phone/tablet?
The EULA says: “YOU EXPRESSLY UNDERSTAND AND AGREE THATLemcnSunSHALL NOT BE LIABLE FOR […] DAMAGES FOR LOSS OF […] USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IFLemcnSunHAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) RELATED TO THE SOFTWARE, including […] the inability to use the Software […] or any other matter relating to the Software.”
Full EULA here, relevant paragraph is the second one under Disclaimers and Limitations: https://soultide.lemcnsun.com/EULA
If we assume that “damages” in your case = “inability to access account”, then it doesn’t matter that you can’t use it because they banned you. You agreed to the EULA, which releases them from liability. You can try filing a grievance with the app store you got it from, I guess, but I think you’re just going to have to accept you messed up and be more careful next time.