I have the VPN on two separate Pop! user accounts but whenever I login to the other account I get an authentication error and it has to be signed into again.
Now the way this company works is that multiple user accounts are supposed to be treated as separate (so I can have 5 open at a time but these two user accounts on my Pop! would represent two of them) but when I fix the authentication issue I discover that I now only have 1 pop! registered.
Anyone dealt with these before?
Try System Settings → Network → cog icon next to your VPN → Identity tab → click the question mark in the password entry → select “Store the password for all users”
You’ve probably got it set to “Store the password only for this user”
Does that help?
It’s not installed via Open VPN but directly as an app so nothing shows up in the VPN section of network.
But it’s not supposed to work between users which I think is part of the problem, they want their customers to use separate login opportunities (you can have up to five) per user account, and that’s I think why, but instead of staying on as to separate instances it only counts one Pop instance and so logs out whenever I start up the other user account so I have to start the whole process over again. But the app as installed is available for both user accounts (rather than requiring a separate installation for each one like some apps require) but the Pop!shop only offers one type of installation for the app.
It’s not installed via Open VPN but directly as an app so nothing shows up in the VPN section of network.
Ask in a support forum for the app you are using.
Also, consider that OpenVPN is supported by Pop!_OS and all other major Linux distros via NetworkManager-openvpn. There’s a pretty good chance that this will work better than the app that you are using. Give it a try. You should have a good reason for using a third-party app instead of the native implementation.
I have thought about it and I think you have convinced me about openVPN but that said I am a little confused about OpenVPN after doing some ddging.
Is it just a desktop VPN manager or an integral part of (some) VPNs like wireguard? I seem to be finding contradictory information on it and how it is supposed to work.
OpenVPN is a VPN protocol. It’s natively supported by all major Linux desktops via NetworkManager. You configure it under System Settings → Network → VPN. If you don’t see the option for OpenVPN there, then install NetworkManager-openvpn. (Or you can use a third-party app rather than use the operating system’s implementation. It sounds like this is what you are doing?)
Wireguard is a different type of VPN. It’s not related to OpenVPN.
You can also try asking /r/Linux4Noobs since that is a larger community.