Sometimes something really simple doesn’t work and you overthink it. That’s where I am right now.
I just onboarded a remote user (it was short notice so I ordered their mac directly to their home address) and set up a meeting to go over our systems and set up the vpn connection for them.
Low and behold, after they follow my steps, a message appears saying the server cannot be contacted. I have them then try ping myvpn.serveraddress.com in a terminal windows which returns request timeout for icmp_seqx.
We tried the IP of the server incase of any dns issues. No luck. But ping 8.8.8.8 returned responses from google’s dns.
This IP is most certainly publicly available and their machine was talking to the open internet (we were on a video call together).
What am I missing here? I work with Windows machines mainly and my macOS isn’t nearly as strong.