I caught several small charges on my credit card, and contacted Nord. I have never used Nord, and neither has anyone else in my family. They were for 13.99 in Oct, Nov, and Dec and the original charge was in June. We just caught them last week. They provided me the email used for the account, and it is not one that anyone in my household uses. I said they are fraudulent charges and the account needs to be terminated. They escalated it to the billing team, and below is their reply.
We are contacting you as a follow-up to your recent inquiry regarding the payments to NordVPN that you claim to have not authorized.
Our advanced billing team has reviewed the payments on your account and they do not seem to be fraudulent.
That being said, unfortunately, we will not be able to refund your payments as our 30-day money-back guarantee applies to the initial purchase only.
This period is for customers to evaluate the features of our product risk-free. After a subscription period of 1 month, 6 months, or 1 year, we would assume that the customer knows our features, uses the product, and agrees to our Terms of Service.
Nonetheless, we can confirm that your recurring subscription has been canceled. You will no longer be charged unless you subscribe to our service again.
Let us know if you have any further questions.
I replied asking for logs or IPs that show it to be from any of my devices, and I asked for the request to be escalated.
Has anyone dealt with this? Seems like Nord is a pretty crappy company to just assume that the charges are real after I provided all the details of the charges and card number. I understand it’s just $50, but why should they keep money when someone used a stolen CC that happens to belong to me?