No success with refund?

Bought 1 year subscription with btc, now I’m trying to get a refund: I try to go to the live chat on the site, I start a refund request and shortly after they update my request sending me an email asking me to go to my account and to initiate a refund request using a link they sent me on the message. I click on their link and this cycle repeats itself like an infinite loop.

tf this? Anyone experienced the same thing? I already tried to get my refund one week ago and the problem continues and still no refund on my wallet.

Make sure to ask for a live agent when starting the chat if you haven’t tried that already. As far as I’m aware, they will issue you a refund with no issues if your subscription is initial and under 30 days.

This is why credit card is nice, dispute charge, done

Did you had any luck contacting the support and ordering a refund?

how did you do it? help me please i can’t find anysite to contact an agent i just keep getting automated AI messages in the chat.
supposedly my refund is already done but i haven’t recieved my money back (bought 2 years by mistake)
refund appears as done but i can’t recieve my money :frowning:

Yes, I had my refund!

Text back to the messages you received,even if they’re automated, that’s what I did and someone actually answered me.