I tried to get a refund because I have zero interest in Ultra AV, and my purchase was for Kaspersky. They are flat out just saying no and screwing the US customer base unfortunately. Pretty crappy handling of the situation in my opinion.
Also sucks that they will be sharing our data, or customer info with this company even though we have not chosen to do business with them. They also refuse to not do so… Really cruddy situation.
Legally in the US, Kaspersky no longer exists. That’s the beauty of law. They’d violate law attempting to pay you.
I’m in the same boat as you and wholeheartedly agree. 15+ years user of Kaspersky and have/had a year and a half left on my subscription. It sucks what the US government did to them and understand the financial ramifications but refunding the unused portion of a multi year subscription should be standard practice. Their 30 refund policy is bs. I have no interest in UltraAV and, after hearing the horror stories, am glad I deinstalled Kaspersky early in September and didn’t get the auto “upgrade” to UAV. Just gonna suck up the loss, it’s just not worth my time to pursue.
Kaspersky undoubtedly sold your subscription to Ultra. Essentially, they notated the contract to Ultra. That’s why they wash their hands of this. There are a lot of players to thank for this. I just abandoned my subscription. No way do I want a hand-off.
How can you demand compensation from Kaspersky when it was your government that expelled them?
Any chance that we can bring it up with our credit card companies? Dispute payment?
I was able to delete credit card, changed my info and delete subscription. sad to see kaspersky go also get treated this way but business is business. Time for ESET.
My Kaspersky still works (in US) with 1 year subscription left. Bought on Amazon years ago. Updating via VPN. I have no problems with Kaspersky and if anyone is spying it is being done in the US. They want backdoors into everything. I would think a million times before installing US AV software.
Good they are refusing!!
Complaint to your government!!
UltraAV refusing as well… and I find it really messed up all our info was just handed over without our authorization… UltraAV refuses to remove my credit card info.
A fully foreign company with no US-registered subsidiary can still transfer money to individuals in the US. Unless sanctioned from even being able to do that, but the company itself wasn’t sanctioned to that degree, just their products and executives.
How do they not accept responsibility for being banned when it was their government that invaded Ukraine? Same logic.
Not certain if this still works or not.
https://support.ultrasecureav.com/hc/en-us/articles/30059945704980-How-do-I-cancel-my-subscription
Beyond this, you’d likely have to take your government to court and that’s far above my capabilities.
There is no comparison here; your logic is fundamentally flawed
Sorry but this comparison is straight up flawed they cannot control their own gov therefore take responsibility for it
It’s like getting detention for somebody else his mistake.
How? I’m not saying I believe that, but it’s similar to what you’re saying. They did not choose to be banned, but their customers are not responsible for it either. As a stable and relatively large company that was paid by individual customers, they have a duty to not dump their customers without refunds, even if the situation was not ultimately their fault.
If you be fair, you can’t blame them for something beyond their control—the party responsible for the problem is the one demanding compensation If there’s anything I would criticize Kaspersky for, it’s releasing a weak product. They should have respected their customers and ended things with farewell message.
If you be fair, you can’t blame them for something beyond their control
Issuing refunds is within their control.
the party responsible for the problem is the one demanding compensation
The party responsible for the problem is not who is demanding compensation. How hard is it to see past everyone in one country being a monolithic entity? Just support the ban then.
