How to Manage the Files Detected by RAV Antivirus

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RAV Antivirus will alert you immediately when detecting any type of harmful malware and viruses.

RAV Antivirus will automatically block the running process and will store the infected file in the “Quarantine" folder in order to protect your computer.

How do I remove these suspicious files?

  • Click on “Settings” on the lower-left corner of your screen and select “Quarantine”.
  • In the ‘Quarantine’ folder, you may see malicious files that were blocked and stored here.
  • Remove these files by selecting them and pressing the ‘Remove’ button.

What if I trust these files?

If you trust these files, and you want RAV Antivirus to not block them, select the File or Program you trust and press the ‘Restore’ button.

This will add these files and processes to the RAV Antivirus ‘Exclusion’ list and will allow them to work normally. Next time you run the file, it won’t be blocked.

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Rav was free along a programme I can’t recall. It forcefully quarantined some essential files and I deleted the whole app. Now I can’t recover the files, and Rav is not free to download, though the site says so

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but, whenever i restore a file i need to run, it *wont* get added to the exclusion list and will instantly be put back on the quarantined list once i try to open it again.

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I already blocked 2 and need to recover them. How do I find them?

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Where’s the Quarantine folder? Am I just supposed to know that?

6

a file was removed and it wont let me restore it

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Hi, thank you for reaching out. You can contact one of our customer support agents at reasonlabs.com/contact-us and we will happily assist you with excluding the file you are trying to run as soon as possible.

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Hi u/BuyOk7767,

Thanks for reaching out for assistance.

In order to restore the Trusted program/app/file that was put in Quarantine:

  1. Click “Settings” on the lower-left corner of your screen and choose “Quarantine”.

  2. Select files/programs that you trust and want RAV not to block, and click “Trust”.

This will add the file and process into RAV’s Allowlist and approve it to run. Now if you run the file again, it won’t be blocked.

Also, you can add this file to the Exclusion folder. In order to add a file/folder/app to exclusions so if you run the file again, it won’t be blocked:

  1. Click “Settings” on the lower-left corner of your screen.

  2. Select “Exclusion”.

  3. Press the “Add” button.

  4. On a new open folder explorer window, choose a file or folder/app that you want to put in the whitelist and press select.

  5. Press the “Yes” button to confirm your choice.

Please let me know if it helped.

If you require any assistance, please contact us by using the “help” widget available in our product or alternatively by contacting us via our contact form at https://reasonlabs.com/contact-us.

Regards,

ReasonLabs Support Team

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Hi u/paprickachicken ! This sounds like an issue for our customer support. Could you please contact us at [email protected] we’ll be happy to look further into the issues you are experiencing and our support team will be more than happy to assist. Looking forward to hearing back from you. Sincerely, Reasonlabs team!