Unsure what is going on at this moment. Had been able to use TV for other sessions in the past.
I get “unknown session” as soon as I enter the partner ID of the computer I want to connect to. Both have the latest version of TV as of today. Neither are connected to a VPN, and no settings have been played with. Neither computer has an account and are using the free version for home use. Both computers are Windows 10 OS. Unsure if the other computer is 32 bit or 64 bit (does this matter?) I have not gotten any warnings that I have used TV too much either.
I found the issue to be related to logging in. On the new UI it didn’t tell me this error, but when i switched to classic UI, it said all outbound connections need to be logged in. I logged in to my account and everything worked.
My solution was along these lines. Instead of using the portable version to support someone, I installed new TV on my computer and then was able to log in. Once logged in I created a session and shared the session link with them and was able to connect.
The same here. The new UI didn’t get mt any clue, but the older version instructed me to create an account and I was able to connect to the remote device
Just to follow up - this is what it was. The new UI doesn’t alert you that you need an account to connect. Switching to the old UI, you’ll see the pop requesting you login/create an account once you try to connect to a session. Thanks!