I can’t access my account, It bring me to an “Internal Server Error” saying that the page that I am looking for does not exist.
I just purchased the Dedicated IP Address and need to redeem the token to activate it but I can’t because of this error.
I have created ticket but there are no responds.
they have charged me for two years but I have not been able to use the service that I paid for.
Please anyone, need some advice/solution
I have been trying to access my account all day. I was able to message two different people for help, unfortunately both times they sent me ways to reset my password and I received the same “Internal Server Error” messages.
The last message I received was:
“Arnold: In this case, it is fine if I will get back to you via email? I need to report this issue to our internal infra and get back to you once we have an update,”
All I can hope for is that they resolve the issues soon.
The cyber ghost is not accepting my email account why
Y’all gotta give up on cyber ghost
Hello guys, I’ve escalated this to our internal DevOps-Team! They’ll gonna have a look at it as soon as possible.
Could you please describe in the meantime a bit on where exactly you’re getting this error? Login? Account recovery?
I guess I am not the only one.
Thanks
I can not access the “My Account” through anything. it will always went to “Internal server error - the page you are looking for does not exist”
Update, the CyberGhost team has responded to my email and I appreciate it. I have tried to find a solution myself since the one the provided does not work.
I found that the only way for me to access “my.cyberghostvpn” for my account is to create a new browser profile with clean history data. Only then I can access the page without getting the “Internal server error”.
When I tried to log in through the web, it said that I entered the wrong password. This is weird because I tried logging in through the installed app and it works. I then tried to take the recovery option. The recovery link that was sent to me through email will always bring me to “Internal server error” again, even with the browser profile trick. I also have to delete all my history data every time the error comeback, because it will eventually comeback and I lost all access to my account again.
the CyberGhost team then suggest moving my subscription to a different account. I have checked and I can open a new account and access the My Account page through the browser profile trick(I still have to clean my browser history every time I do this. BUt the CyberGhost team said that they can not transfer or regenerate the token for the dedicated IP address from my old account.
now I am asking them to either refund my purchase of dedicated IP address or find a way to recover my old account. Now I am waiting for their reply.
Honestly, I’d message a person to cancel your renewal subscription. I did yesterday because it was too frustrating and there are better VPNs.
This was in the email I received after canceling:
Note: Cancellation will simply halt the renewal of your subscription. You will still be able to use the CyberGhost VPN application until the last day of your subscription
I have the same issue. App is working properly. If I try do access my account I get the “internal server error” message. I did buy the dedicated IP too but do not have any access to the token. Ticket is open, they try to pass the problem on my side but I did try different configurations (DNS), Browsers, Clients. Same result. Cannot be a problem on my side. I wait for their answer now.
the solution from them at the end is to refund my purchase of dedicated IP and move my account to a new email that I provide
they can’t recover those token so there is nothing they can do.
at least they refunded it.
but do you get access to manage the devices with the new account?
ok, I can give the answer myself. After removing the purchase of the dedicated IP, I can access my account page. Migration to an other account was not necessary.