will have my Surfshark connect to closets/fastest server. but then nothing really works. apps don’t work, they don’t load. websites won’t load. and every time I go on something I have to do a “seeing suspicious activity, prove yourself” puzzle. its rather annoying. I switch to next server, same thing. unless I chose one accross country and slow my speed down, I can’t use anything.
anyone else having this issue? is it because too many connections from “same” ip because we’re all on it? is there another service that works better? I use apple relay and it works great, except it’s just safari.
Hey, I understand that these issues have caused you a significant inconvenience, however, our support team would be glad to investigate the issues you had with apps, websites and CAPTCHA checks.
Could you reach out to us at [email protected] or via live chat on our website?
Had ExpressVPN with zero issues. subscription expired so thought I’d save a couple bucks and chose surfshark. Have had more connectivity and hangs than I can count. I think I’m gonna throw my 2 year subscription away if next update doesn’t solve the issues.
I’ve been with Surfshark now for almost 3 years. Had issue after issue with leaking DNS and the app staying I was connected and safe yet every test I did, it showed my service providers IP etc. had this issue for well over a year and not ONE person within SS knew what to do or cared about it. I tried the OPENDNS app with SS settings and all worked great, I, however lost the features I signed for and wanted what I paid for. SS basically said though, as far as they were concerned their service was fully working and it was my issue.
I tested it on my phone, tablet and laptop and all had the same issue. I tested it on various WiFi connections, home, work and public, still the issues were there.
The last 6 months or so I’ve had very little issues, all seemed ok, then about a week ago guess what? Yep, the issues have returned.
I have my subscription for another 18 months and this time I WONT be CONNED into renewing and I’ll be making sure I spread the word as much as I can.
SURFSHARK ARE BASICALLY A SECURITY CON!!!
(What’s the betting this post will soon be removed because SS hate bad feedback)
YouTubers get sponsorship, as long as they or at least most get their money then they don’t really care. I bet 90% of YouTubers who claim they use SS or anything they say they use don’t. It’s money they see not the product.
When SS works it’s a great VPN but sadly for me it works now less than 50% of the time again. I had a good run but the run is over it seems.
I personally believe SS have become too big too soon and out of their depth. They are the cheapest, they keep pushing and getting new subscribers and it’s adding to the already poor working VPN, the more they get the worse it becomes. They release new features when they should be working on putting the VPN. They also need to completely restructure their employees, what they have now are totally useless and do not know the product. They all read from a sheet, no matter who you speak too, email etc the replies are all the same, they all have the same printed sheet they are to read from and probably told to keep sending us round in circles like they did me for almost a year!!!
Sorry SS, you’re all about stealing our money, giving extremely poor service most of the time and doing nothing about it.
I’ve been using Surfshark for six months and haven’t encountered any problems you mentioned. I use NextDNS setup, so I don’t have a DNS leak. I have all the servers working, and Singapore is the fastest for me.
The only issue I encounter is long buffering on Netflix when connected to any Surfshark server. Sometimes, after using Netflix for some time, It detects the use of a VPN, so I have to change the server.
Ngl you gotta explain more? Are you in a network restricted area? And the caption thing is normal. It will happen on almost all VPN providers. But I rarely get them, use australian and hong kong servers seems to work for me. It be fine for me.
this is when I uninstall the software and request my money back
(regardless of any excuses their customer service give me - because any consumer is entitled to receive a pro rata refund - at bare minimum, as any service or product must perform as is reasonably expected or else the company is not trading in good faith… you can not insert a clause in any contract that stipulates you keep a consumer’s money if you’re unable to provide the services for which they contracted with you in good faith; this is not how contracts and contract law works)
It’s. Crazy I always see issues surrounding SS online but I also seen all the same issues online surrounding all the other VPN companies as well, I hope I never have any of these issues, my SS connection works great except for when the website I go to says I need to disable my ad blocker lol or cloudflare blocks it
Hi, our support team can usually help improve connectivity for our customers with a few technical suggestions. Perhaps you could get in touch with us at [email protected] or via live chat on our website?
that’s crazy. its so popular and so pushed by so many YouTubers out there that I figured it was legit and worked great. I was always skeptic about vpn systems because I never really care about what my isp is seeing. I do a lot of other things to protect myself. I wanted to try it to do price matches within different countries and to protect myself. but I stumbled upon a 100% cash back from raketuen so I maxed it out with 39 months and include incogni. but Ill barely use it and just let it run out I think
I got an ISP copyrights violation letter when I downloaded some new-ish movie I wanted to watch via torrents using Surfshark a couple years ago. SS was connected and was showing that I’m safe, but apparently my IP was leaking to the swarm. SS support didn’t know what to do and blamed my OS having issues (licensed OEM Windows with latest updates). That’s when I switched to another provider.
