*This is not for an MSP. Coming from working for an MSP, the best reviews for RMM are here.
Looking for a comprehensive RMM that would allow a small company to have up to 20 ticketing users, remote access, and 3rd party patching. We looked at Ninja and it seems to fit what they want to do at $13k/year but I’m concerned about security between their tenants. I’m fully familiar with ConnectWise but unfortunately the ticketing was cost prohibitive and they can’t use it if they want to keep their MSP. Because the MSP uses ConnectWise, ConnectWise does not offer a “Automate” dashboard solution for MSP clients to use if they want to co-manage through a single RMM tool, or so I’ve been told by CW rep.
Because of past breaches they want to stay away from Solarwinds and Kaseya.
There’s a community spreadsheet floating around here that has every RMM layed out with all of the featuresets. I’m not around my PC to find it but if someone else could post it or if you go searching, you should be able to find it. Fantastic resource that’ll give you a good analysis of what’s out there.
Hello If you have any specific questions that you’d like to ask about our security I’ll quite happily get you setup with a 1 to 1 with one of our security team. Just PM me and I’ll get it organised.
Remotely is a pretty interesting option. Free + open source, don’t think it does patching tho.
Not for an MSP, but I recently got Pulseway to manage my home infrastructure. Pricing is about $40 a month for 20 endpoints and 10 BitDefender Endpoint licenses
We have some clients with IT people that have access to our Automate, scoped down to just the company they work for. They maintain their own ticketing system (Jira or SpiceWorks or WebHelpDesk, as I recall) but we’ve given them access to Automate. Works out great, though to my knowledge they don’t really use it much or know it well enough to get a lot out of it.
Charges per technician with no minimums , has a strong scripting engine and they just revamped their windows update engine. It also includes splashtop (msp version)
I would put it neck and neck with Ninja in terms of RMM features. Ninja has a nicer looking interface but I feel the scripting engine is stronger on SyncroMSP.
Here is a ref link to a trial (and a $500 gift card if you go forward with it):
Have you guys ever thought about partnering with an MSP for a comanaged space? We have several clients we resell a part of our instance of Manage, Command, IT Glue, and BrightGauge.
Recently got my org on Syncro and I’m really liking it so far. We have a somewhat different environment in that we have a ton of devices but only a few people that need true access to all of them, the pricing model per tech made it very attractive for us.
For internal IT, while it isn’t as integrated use a ticketing system if you must have a separate ticketing system from your MSP, you could use something cheap like zoho or spiceworks, etc, but for management, go business premium on m365 and use intune, windows autopilot and etc. There isn’t anything you couldn’t manage and/or configure through the way the ecosystem is now. Azure AD and different features that integrate have come a long way, even to the point you could deploy and centrally manage a EDR solution with Defender for business options. I think you are barking up the wrong tree for internal IT, you aren’t an MSP, why try and tool like one.
If you have any specific questions that you’d like to ask about our security I’ll quite happily get you setup with a 1 to 1 with one of our security team. Just PM me and I’ll get it organised.