This has never happened to me until I downloaded the recent update two days ago, I tried restarting and running as adminstrator, it didn’t help and I tried restarting my pc but still the same. Any solution for this?
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Same here, 4.3.X versions are causing the very same problem to me. I recommend you to use version 4.2.2. I’m using it at this moment with no problem at all. I opened a ticket with the customer support about this problem and we are still trying to figure about what’s happening. I did evey single step they have asked me to do and nothing is helping. The other way around (if you insist to use 4.3.3) is to disconnect your internet connection before you open Surfshark, it will load normally, but the catch is you will have to enter your login code/your e-mail and password each single time.
Version 4.2.2 download link:
Same with me. If you figure it out please let me know what you did!
This actually happened to me recently, so I had to reinstall Surfshark.
Same here. Going round some uninstall frustrating loop process and somehow it’s updated itself after installing an older version. Windows 11 can’t see it in installed programs and 3rd installation apps too and it just doesn’t load or connect. Cant even uninstall it. ‘support’ is a crock of shit with no idea.
Had to uninstall it, was using version 4.3.4. It made my log in in screen on win 10 take an extra 10 or so seconds & then I had to wait another 10 or so for the app to connect/unfreeze.
I liked the app but I’ve gone to setting up everything directly in my router instead to avoid the above issues
4.5.0 is out and it is still the same behavior. What’s going on with it?!
Anyone having this reoccurring issue, this is what usually fixes it for me: Go to Surfshark in the system tray and close the app (make sure it is actually closed not just minimized to the tray). Go to Windows Servcies and stop (not restart) the Surfshark Service. The run the app again (can use the search function in the start menu) - it will say the service is not running and ask to start it, click yes and allow Powershell to run when prompted - this will restart the service fully and the app (in my experience) will load properly.
Thanks man, this version works perfectly. btw do you know how to turn off the auto update of Surfshark, it updated itself to 4.3.3 again when I reboot my computer.
tried with internet offline, it’s still not working. How do I install the old version? Is it available online?
Version 4.3.4 is available now and I tried it. That bug is fixed
I just uninstalled then reinstalled, it’s still the same
Windows 10? no way to turn it off. But cancel the update request once you see that popup screen.
Version 4.3.4 is available now and I tried it. That bug is fixed.
Unfortunately you won’t find it easily but it can be obtained through Web Archive. Here’s the download link: