Seeking Assistance: Express VPN Connectivity Issues Post-Update

VPN
1

I’ve been a loyal Express VPN user for quite some time, but I’ve recently encountered a significant issue. Following a routine app update, I’ve been unable to access any online platforms, including Steam, Discord, and others. Despite the VPN app indicating that everything is operational, I effectively remain offline without any error messages.

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Over the past few months, I’ve been in constant communication with the support team, trying to resolve this issue. Despite my efforts and adherence to their guidance - which included altering settings, reverting to an older app version, and reinstalling the latest version - there’s been no improvement. This situation is particularly frustrating as I have an active one-year subscription that I’m currently unable to utilize.

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I’m reaching out to the community in a state of desperation. If anyone has experienced similar issues or has any insights, your advice would be immensely valuable. Thank you in advance for any help you can provide!

(For the Express staff, my support ticket is #24050733 )

2

I am in the exact same situation.

3

I am in a similar boat and getting frustrated enough to consider leaving.

Currently, I cannot access Gmail from the app or website when connected to ANY Australian server (I tested them all), the connection simply times out. My current workaround is to connect via a New Zealand server. This affects my desktops and phone, regardless of wifi or cellular connection. Apps on all are up to date.

Does this affect anyone else/can anyone replicate?

4

It might be helpful to describe the hardware you’re running and it’s software version, the version of the app that you are using. etc. Are you getting DNS errors on the sites you are trying to access? I ask because that sounds like your symptoms.