Petty done with Malwarebytes

Moving anti-malware and VPN into one product was fine. However, the VPN is still plagued with an issue on the Mac where it randomly just stops connecting to a chosen server. Then, trying to switch doesn’t work. None will connect. To make matters WORSE… you can’t even turn off the VPN. It gets stuck on an infinite loop of trying to reconnect. How did no one realize how terrible of an idea this is. I have to uninstall the product EVERY TIME it stops connecting. There has been a problem for YEARS. Malwarebytes use to be a good product. Now it’s stale and I never see bugs being fixed.

Oh and not to mention how annoying it is that when you click on a new server, the screen doesn’t collapse to the dashboard to show you if it’s connecting or not.

Hi, I’m Michael from Malwarebytes and I lead our product team. Sorry to hear about your troubles. Let’s see if we can help.

Can you grab us logs?

Use our support tool and follow the prompts: https://downloads.malwarebytes.com/file/mbst-mac

Once you have the zip, upload it here: https://malwarebytes.sharepoint.com/:f:/s/Malwarebytes-Support/EjWr90ArsbdOnu0pQiSNgX8BpcJeqMgbnl7fHfJ4svUo0Q

Please let me know when you’ve done this and we’ll take a look.

Hi there, we’re sorry to hear you’re not having a great experience. We appreciate the feedback and will look into this right away.