I used Norton for a good while, then all of a sudden last week it was the reason my internet didn’t want to connect, once I deleted it and reinstalled everything worked fine, then a week later same issue, deleted it and now everything is fine, I don’t plan to reinstall if this problem keeps reoccurring, looking for insight on why this happens/ if there’s any other better antivirus options.
You should contact Norton chat for customers.
This sounds somewhat unlikely. You could have other issues with your machine. It probably should be diagnosed more carefully. Can you for instance ping 8.8.8.8 when it happens. Are you on Wifi or Ethernet etc.
I’m having this issue with one of my PCs. I formatted my c drive and reinstalled windows, starting fresh with it like a new pc but issue occurs still. I uninstalled Norton to confirm if it is part of the problem and so far for the last few hours no issue. I have been a Norton subscriber for over a decade and even with all the annoying pop up ads I was ok with keeping it. This will likely be the last annoyance if it is in fact the problem.
hit me too. DNS type issue. pings to 1.1.1.1 an 8.8.8.8 work fine, but pings to microsoft.com or google.com never resolve the address. Uninstalled norton and it started working without problems.
This isn’t a solution, just a data point suggesting it isn’t a single person’s machine. (I know of at least one other system with the same symptom besides mine here)
When it is convenient and I have time to fafo I’ll reinstall and contact norton.
Their “buy more norton products” upsell is irritating me quite badly. Every day “you need this product” or “if you had this product you could scan” every.single.fing.day. I have what I want, and I have installed it the way I want, leave me alone.
One more thing – the way I came to the idea it was norton that was causing the problem? Yep, advertising popup for “you need the norton vpn!” and poof, my network stopped working. Obviously if you break my system’s network connection I’ll most certainly want to upgrade? Coincidence? Random chance? Your guess is as good as mine.
For other people that hit this, another aspect of this I noticed – it seemed to start tripping up shortly after boot. Some boots, it would start failing during boot. Some boots it might take a few minutes and I could do a network search before the network quit working correctly.
`sfc /scannow` didn’t find anything.
probably best to take this to norton if you hit it. You aren’t alone in your experience.