I’m currently in China and I’m currently using Mullvad VPN. However I wanted to find a cheaper VPN. I trusted Ivacy VPN’s refund policy on their home page and subscribed for 1 month to test it. However it doesn’t work here. I’ve contacted their support team to ask for a refund but they’re using all excuses to skirt my request to refund.
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Ivacy is only good for 1 thing , thats a lifetime license you bought years ago on stacksocial which didnt say max 5 years.
thats it.
they arent a privacy company , they do traffic shaping , and the software kinda sucks its also rumoured to be a Pure vpn subsidary which handed out logs while claiming no logs.
IVACY has been taken over by PureVPN and all existing customers have to manually migrate over to them. I understand IVACY and PureVPN have been owned by the same people for a few years already.
My gripe is that even though I do not wish to extend my subscription with them, I have to enter my payment details and reset a new password, then there is a little box below that you have to untick to stop again any auto renews, which was already chosen when I originally brought the subscription from IVANCY, so why I have to tell them again.
Also it does not work, I tried with my PayPal account as I did not want to leave my card details and address, and it said error, try again later or contact customer support, but when you click on Customer Support, your taken to the homepage telling you how to migrate your account, which as I now know does not work, so you are in an endless loop.
It seems I have been stung by this company.
Lesson learnt.
Did you try to request a refund from Ivacy instead of porting to PureVPN? I deleted my account long ago and do not want to go into the same boat.
Hi Suncatcher,
I tried to contact IVACY at the time, but it kept bringing me back to the page on how to migrate your account, so there is no more customer service with IVACY, and that on the day they migrated.
I lost this money and wrote it off a month ago,