We switched to an ATT internet service that automatically searches for the strongest signal when we log on and routes our service through that tower, which means out IP address keeps changing, and we get the same problem with Hulu Live.
It thinks we’re not at home and makes us change or home location to watch live TV and after we do this four times, we have to call Hulu and make them give us more location changes, but they say they can only do four at a time, so this just keeps happening.
Hulu says there’s nothing else they can do and that I should ask ATT for a static IP address to keep the problem from happening.
ATT tech service guy, who seemed to know his stuff, said the tower switching/IP switching thing is build into their system and can not be changed. Also that they can’t give or sell us a static IP address on a residential account.
ATT blamed Hulu. Hulu blamed ATT.
Att said I might be able to get a static IP address from a third party, but that I’d have to have a second router and route the static IP through my ATT router, and maybe then, Hulu would stop thinking we moves.
I got a static IP address, but I have no idea to route it through my ATT router.
Can anyone help?
UPDATE: I did the vpn. LG Smart TVs have a free vpn in their App Store, dry easy to install if anyone wants one. But Hulu blocks vpns.
A VPN could be setup that would give you a static IP. You can get an off the shelf VPN like {insert common VPN companies here} but Hulu may block VPNs (I have no idea). Or you could do something elaborate with a home VPN setup to a friend’s house or a server you pay for or something.
If it were me, I’d call Hulu and bitch nonstop. You are doing nothing wrong and they cannot seem to provide you with a service you are paying good money for.
Also, if it were me, I wouldn’t have this problem in the first place because I fucking hate Hulu. Years ago they had promotions that turned out to be LIES, and excuses to overcharge me. They will never get another nickel out of me again.
IP addresses change all the time. The fact Hulu can’t get their shit together doesn’t surprise me. They suck.
It may not be possible, but are there any terrestrial internet providers available? Ones that don’t rely on satellite or cellular connections? It seems that your real problem is with AT&T in how their system works, and not Hulu.
Not sure if I can drop a name, but one of the big "N"ame VPNs just rolled out a static IP feature, they’ve been throwing ads for a couple of days about it now.
Are you experiencing similar issues with Netflix’s household restrictions? Considering Netflix also employs IP-based blocking, it could be beneficial in situations where social media platforms restrict access based on IP addresses, given the dynamic nature of IP allocation.
A lot of suggestions people have here are great. Paying for a static IP through a vpn service or with your ISP directly if possible, using a vpn provider that specializes in long term IP’s that don’t roll and can be saved, etc. But the top reply is on top for a reason. This can all be extra money and a bit of hassle. If you want the cheapest and easiest route, the sea’s have been very welcoming lately . Reddit has a lot of good resources if you wanted to go sailing. It’s safe as long as you educate yourself with the resources Redditors provide. Your choice.
If you’re really interested in paying for legitimate TV streaming services, and if you’re in the US (or maybe Canada?), YouTube TV does not require a static IP address.
Same nonsense here. I’ve never had an issue with any other streaming service. I’ve spent 30 minutes on two different occasions with HULU tech support. Last night in the middle of the NCAA champ game. Next time it locks me out I’m dropping HULU. this is ridiculous. I have verizon Fios like half the people with live in Pittsburgh, how can they not make this work?? I had to sign in and out of my account 3 or 4 times, including unplugging my fire stick to get it reset this time (while on the phone with HULU).
I am having the same problem. I told Hulu to update my home address, and then all my live TV was from Washington State! It was very annoying. I finally got it set back to Los Angeles and then a month later they are asking again.
Judging the location by IP address is nonsense, definitely Hulu is in the wrong with this ( as you’ve proven, you’re in the same place and your IP has changed)
I had this issue as well. I was locked out of Hulu for too many location uses. Given I only use Hulu at home on 2 tvs (living room and bedroom) and my Ipad (never on tvs when traveling) I thought this was odd. Hulu wanted an IP address to associate with my account. I had switched to Tmobile 5G wireless home internet but that was about 6 months ago so not sure why this could suddenly be an issue. I told them Tmobile uses dynamic IP address and not static but they just told me to go to https://www.ipchicken.com/ to find my current IP and I provided and they resolved the lock out within a minute. I had this come up about a year or so ago, same issue. They never asked for the IP that time, they just rebooted and resolved over the phone without any additional info.
. Reddit has a lot of good resources if you wanted to go sailing. It’s safe as long as you educate yourself with the resources Redditors provide. Your choice.