He walks into our office and say’s he called Facebook about some ad problem on his personal account that he insists is somehow tied into the companies ad account (no clue). Immediately we’re like… Hmm what? You don’t just casually call up Facebook dude. Said it was an Indian guy that asked for his account info which he then gave over his account and password to… (fuck). Then the “Facebook” tech said his account was hacked and instructed him download AnyDesk from the app store on his MacBook.
Luckily he caught some whiff of wind there and didn’t install and ran over to our office to explain…
Holy shit how dumb do you have to be to think you can just get a direct dial to FACEBOOK from some random person you’re not even sure works there. He said he got the number from his buddies girlfriend. This was the son of our CEO by the way.
I can’t believe the son of the CEO could be so careless. No. You must have made a mistake. See the CEO could not have gotten where he is through any factor other than hard work and intelligence, it therefore stands to reason that his son must have inherited that same intellect and work ethic. I’m sure if you re-evaluate you’ll find that this likely to be your fault. Please just think of the shareholders and reconsider, for all our sales. Were in this together you know. Anyway we’ve drawn you a lukewarm bath, here’s a razor blade.
Holy shit how dumb do you have to be to think you can just get a direct dial to FACEBOOK
So, when I was a telecom programmer for AOL in its heyday, we had a queue that was called the “Steve Case queue.” Steve Case was the famous company CEO. It was manned 9-5, by 20 agents, in Jacksonville, Florida. People called our toll free number (and we had over 100 different ones out there), and DEMANDED to speak to Steve Case. The agents would answer, “Steve Case’s office, this is his assistant [name], how may I help you?” People still demanded to speak to Steve Case. “I’m sorry, but he’s not in, can I help you with something?” These were part of what we called “super-agents,” a type of agent who knew IT, billing, and all the stuff we had specialized agents for. A MAJORITY of calls were just someone trying to cold-call sales, but some were just angry customers who would speak to no less than the president of AOL himself!
We got hundreds of calls a day, like people just think CEOs are sitting at a desk somewhere, and will answer random calls. You have to understand that people don’t know much more than their experiences, which were (at the time) TV and movies, and their own small town, backwoods companies. Like the local auto shop staffed by 5 people.
They said they needed my password, which is kinda iffy. But since they’re Facebook and Mark Zuckerburg lives in Hawaii which is a US state and subject to US laws, i figured that i could trust them and gave them all my passwords to Facebook, Linkedin, and Reddit so they could test out the problem of not seeing friends posts when they posts them
For what it’s worth, I am one of the admins on one of my client’s business accounts, and it isn’t a separate login from any personal account. You could make a second personal account just for business administration but there isn’t TTBOK a different way to do this.
Lmao call Facebook. I had to contact them once to reclaim a page for a place I worked. They don’t have numbers you can call. I was lucky to get a chat.
i couldnt even get them to delete my insta account. i have no access so now there is a profile with pictures of me, that i have no access too. i personally dont mind, but thats kinda fucked up. those are pictures of me, they are mine, let me delete them tf
I’m pretty sure Facebook doesn’t even have a phone number that you can call. I know Google doesn’t because I looked for a number for Google back several years ago when the directions to my house were wrong.
A lot of the least computer competent people I’ve worked with over the years were sales people… but that didn’t mean they were bad salesmen. Many of them the son or daughter of somebody high up in the company, but they had the connections and personality to help grow the company.
When I worked for Kroger they had a team who would handle complaints people sent to the CEO’s email. They knew his name and just added the (at)kroger(dot)com. I worked for the team responsible for sign-in to our e-commerce page so I got to interact with them a few times. They were a dedicated group of people who cared about the customer.
We also handled tickets from the general complaint line. Sometimes it was easy but other times we needed to listen to the recording of the customer talking with the support center personnel. Usually it was just the tech reading the knowledge base article and commiserating with the customer that “yeah computers are difficult sometimes”.
