Topic really says all there is to say - downloaded it, installed it, made a free account, started it, put in my email and the password it generated for me, and now it’s been sitting at the above message for about ten minutes. Nothing is happening, and at no point can I select or configure anything, so I can’t follow any of the advice on different servers and whatnot. Doesn’t seem like it wants to time out either, so I’m not getting any error or feedback.
I imagine your network or government is trying to prevent VPN access and you may need to use the stealth protocol. Hard to say since I don’t know where you live or what network you’re on. But seems likely
Can you select “Cancel” then select “Quick Connect”?
Can you please contact us at https://protonvpn.com/support-form so we can investigate further?
This worked for me. I experienced the same behavior. It was the ProtonVPN Wireguard service hanging. Run services.msc and look for ProtonVPN Service and ProtonVPN Wireguard. If the ProtonVPN Wireguard service status is anything but “running”, then it is hung and there is nothing you can do.
These instructions from Proton Customer Support fixed the issue.
I would like to recommend you try performing a complete reinstall of the Proton VPN app (which will also reinstall the adapters), and check if the same behavior persists after that.
To do that, first, disable any anti-virus software as well as remove other VPNs, and then uninstall our software off your device, using the Programs and Features option found under the Control Panel.
Then, navigate to Control Panel → Device manager → Network adapters → select TAP-ProtonVPN Windows Adapter V9 → right-click on it → Uninstall device → confirm Uninstallation.
Also, select ProtonVPN Tunnel adapter → right-click on it → Uninstall device → confirm Uninstallation. If there is no TAP-ProtonVPN or ProtonVPN Tunnel entry, please proceed with the next step.
Afterward, open up the %LOCALAPPDATA% or C:\Users\Your_Username\AppData\Local and check if there is a Proton VPN folder found there. If there is, delete the Proton VPN folder.
You can then proceed to download and install the latest application version using this link: https://protonvpn.com/download/