What is happening to the vpn and its website today? I tried looging in, reinstalling, contacting support, but nothing works. What is going on? Any idea when this will get fixed? I really need to use my vpn.
Thanks in advance for your help!
Hello Ghosties!
Please accept our apologies that early this week, on Dec. 18th 2023, we had some service downtime that impacted our users in using our application and services. An API issue caused by a recent release prevented some users from using our application or services (i.e. login, connections, etc.).
Fortunately, our development team identified and resolved this issue as quickly as possible. As a result, you should now be able to access and use our application and services as intended. If you are still experiencing issues accessing our services or using our application, please contact our support team here: https://cyberghostvpnsupport.zendesk.com/hc/en-us/requests/new or through our live chat: https://support.cyberghostvpn.com/hc/en-us (please note that this button may not appear right away, but it will appear after a few seconds).
CyberGhost not working, giving errors on start up, no reply from support, giving excess devices connected message for laptops, unable to re-register a removed device plus giving excess devices message for that blank part of the page. Android app works as usual!
same problem here. i try on a multiple browser, dont connect. 4 hours
07.01.2025.
It doesn’t work, I can’t get into settings, absolutely nothing. Android 14
Bonjour,
J’ai cette erreur sur mon téléphone aujourd’hui : API injoignable, échec du Domain Fronting …
Yep same for me. I get an error while trying to load the application on windows
Yep, their system seems down
It worked on my phone after couple tries, but it doesn’t work in my computer
Thank God, I thought it’s only happening to me. App can’t load and logging into my account goes way slow and checking any part of profile goes to an error page.
I was thinking it was something wrong with my system…
I have the Zenmate that was turned into cyberghost.
Both Win and android is failing to log in, same issues, The Zenmate website will work/connect if you refresh a couple times…
Widow message is:
Unable to Launch Cyberghost 8
Please check your internet connectivity and retry
If there error persists, please get in touch with our support team
Looks like the problem resolved, still no idea what happened.
I used cyberghost8 on a VMware (Windows 10) , since today I get the message " connection to the Login-System failed. Contact support"
3 times de-install/install , also remove of last windows updates didn’t help.
I installed new at my “physical” Computer (also win10) it works without issue…
On my android also apple devices still works.
Ah I see I’m not the only one! Cyberghost totally messed up since the last update for me; now it’s even worse throwing error messages left and right.
The online “tech support” said well, they’ll look into it.
I did a system restore and I can at least use it for now.
My Windows 10 PC works just fine, my Win11 laptop is getting this error though, just tried it again right now and still not working
AND WHAT’S WRONG TODAY 10th MAY 2024?
Stessa cosa anch’io, API irraggiungibile. Ho anche provato a reinstallare l’app ma niente.
That’s what I get on windows but works fine on my iPhone
I am waiting for a response from customer service.
Looks like the apple server might be different to the rest.
I just installed it on my phone (android) to check and also gets an error… “Service not reachable”.